Patient Coordinator Resume Sample and Example

Resume Objective

Organised and empathetic Patient Coordinator with 5 years of experience managing patient appointments, referrals, and care pathways in Ontario specialist and multidisciplinary clinic settings. Seeking a patient coordinator role where I can serve as a central point of contact for patients and contribute to seamless, coordinated care delivery.

Key Skills to Highlight

• Appointment scheduling and referral coordination
• Patient intake and pre-appointment preparation
• Care pathway navigation and patient education
• Electronic medical record management
• Insurance authorisation and prior approval
• Interdisciplinary communication
• Patient follow-up and outcome tracking
• PHIPA compliance and confidentiality

Sample Work Experience Bullets

• Coordinated patient appointments and referrals for a 4-physician specialist practice, managing a daily schedule of 50+ visits.
• Guided patients through their care pathway from referral to treatment completion, serving as their primary point of contact.
• Obtained prior authorisations from Ontario benefit carriers and OHIP for diagnostic procedures and specialist treatments.
• Communicated clinical updates and appointment reminders to patients by phone and patient portal.
• Maintained accurate patient records and ensured all referral documentation was complete and filed in the EMR.

Education

Diploma in Medical Office Administration or Health Services Management from an Ontario college.

Relevant Certifications

• CPR Level C
• PHIPA Privacy Training