Case Manager Resume Sample and Example

Resume Objective

Results-oriented Case Manager with 6 years of experience coordinating care for complex clients across Ontario's community health and social services sectors. Seeking a senior case management role where I can leverage my assessment skills and community network to improve client outcomes and streamline service delivery.

Key Skills to Highlight

• Comprehensive needs assessment
• Care plan development and monitoring
• Interdisciplinary team collaboration
• Community resource navigation and referral
• Risk assessment and crisis intervention
• Documentation and case note writing
• Client advocacy
• Knowledge of Ontario health and social services legislation

Sample Work Experience Bullets

• Managed a caseload of 45+ clients with complex medical, social, and mental health needs, conducting regular assessments and updating care plans.
• Coordinated with physicians, social workers, PSWs, and community agencies to ensure seamless, integrated service delivery.
• Facilitated transitions from hospital to home or long-term care, reducing readmission rates by 18%.
• Connected clients with Ontario Works, ODSP, and community support services to address social determinants of health.
• Maintained accurate case files and completed required documentation in compliance with PHIPA and agency standards.

Education

Bachelor's degree in Social Work, Nursing, or a related health or social sciences field.

Relevant Certifications

• Registered Social Worker (RSW) or Registered Nurse (RN) designation (Ontario)
• Case Management Society of Canada (CMSC) membership
• CPR and First Aid