Patient Access Manager Resume Sample and Example

Resume Objective

Experienced Patient Access Manager with 8 years of healthcare administration experience overseeing registration, admissions, and patient access operations in Ontario hospital and ambulatory care settings. Seeking a leadership role where I can optimise patient access workflows, reduce wait times, and enhance the patient registration experience.

Key Skills to Highlight

• Patient registration and admissions management
• Insurance verification and OHIP eligibility
• Staff supervision and scheduling
• Patient flow and capacity management
• Revenue cycle and front-end billing oversight
• Healthcare information system management
• Policy and procedure development
• Quality improvement and metrics reporting

Sample Work Experience Bullets

• Directed patient access operations for a 300-bed Ontario community hospital, overseeing a team of 20 registration and admissions staff.
• Implemented a streamlined pre-registration process that reduced patient wait times at admission by 35%.
• Managed OHIP eligibility verification workflows and ensured accurate demographic data capture to support downstream billing.
• Developed and updated patient access policies and procedures in alignment with Ministry of Health and Accreditation Canada standards.
• Monitored key performance metrics including registration accuracy rates, wait times, and patient satisfaction scores, reporting findings to hospital leadership.

Education

Bachelor's degree in Health Administration, Business Administration, or a related field.

Relevant Certifications

• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM)
• CPR Level C