Medical Receptionist Resume Sample and Example

Resume Objective

Organised and personable Medical Receptionist with 4 years of front-desk experience in busy Ontario family medicine and specialty clinics. Seeking a medical receptionist role where I can create a welcoming patient experience and support smooth clinical operations.

Key Skills to Highlight

• Patient registration and health card verification
• Appointment scheduling and recall management
• Electronic medical record (EMR) management
• OHIP and third-party billing support
• Telephone triage and patient communication
• Fax, referral, and correspondence management
• PHIPA privacy compliance
• Multi-line phone and front-desk management

Sample Work Experience Bullets

• Greeted patients, verified OHIP health cards, and registered new patients in the clinic's EMR system.
• Scheduled and confirmed appointments for 3 physicians, managing a daily schedule of 60+ patient visits.
• Handled inbound calls, triaged urgent concerns to the nursing staff, and relayed physician messages.
• Processed referral letters, lab requisitions, and specialist correspondence in a timely and accurate manner.
• Maintained compliance with PHIPA requirements in all patient communications and record management activities.

Education

Diploma in Medical Office Administration from an accredited Ontario college.

Relevant Certifications

• CPR Level C
• WHMIS Certification