Technology Success Advocate

Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving, technical knowledge, a positive attitude, a sense of urgency, and is collaborative, resourceful, punctual, and professional.   The Bartlett Office of Technology works to ensure proper computer and mobile device operation in support of essential business tasks for approximately 3,000+ users across 170+ office locations. This includes actively resolving help requests promptly, helping to maintain all applicable software applications and hardware, while continuing ongoing learning of new technology. Problem resolution will involve the use of diagnostic and service management tracking tools and providing in-person, hands-on help at the desktop level, phone support, and chat/email support.   Candidate must be available to work during standard business hours in the Central (CT), Mountain (MT), or Pacific (PT) time zones.