Technical Operations Analyst

About Us

Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase.

Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industry

Based in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.

Support the software and associated infrastructure within complex customer environments, working hands-on in cloud consoles and operational tools on a daily basis

Prepare, initiate, and monitor software deployments, executing steps carefully and methodically through cloud and management interfaces

Provision new customer cloud environments as required, following defined processes and checklists to ensure consistent and accurate results

Perform environment maintenance tasks based on internal plans or requests from other teams

Manage, monitor, analyze, and document changes to client environments, following change management procedures

Diagnose environment or software problems by reviewing logs, configuration, and other details, and applying standard procedures, findings from research, and your own experience

Help establish and follow processes and checklists, ensuring consistent results for routine tasks, and identifying opportunities to automate over time

Streamline operations through continuous improvement initiatives — including automation, process documentation, remote monitoring, and tooling improvements

Take the lead on certain technical and process improvements as you develop your knowledge of the environment

Help improve our monitoring, alerting, environment maintenance, and provisioning tools

Collaborate with other teams including Incident Management, Product, and Engineering

Participate in a rotating schedule that includes on-call shifts and scheduled night shifts, providing coverage across customer time zones

Work with a wide variety of technologies and adapt quickly as the environment evolves

Learn and grow continuously, with support from your manager and the broader team

Note on scheduling: This role includes participation in a rotating on-call schedule as well as periodic scheduled night shifts. Shift structures are distributed fairly across the team and are communicated well in advance.

1–5 years of previous experience in an IT operations, cloud operations, DevOps, or managed services environment — we value depth of hands-on experience over years

Comfortable working directly in cloud consoles and management tools; you take pride in careful, methodical execution

Solid foundation working with Windows OS and/or Linux

Experience with AWS — especially EKS, EC2, S3, ECS, DataSync, and networking fundamentals including VPCs, subnets, and security groups — or a comparable cloud platform such as Azure or GCP

Highly self-motivated, with a genuine interest in technology and a drive to keep improving

General IP networking fundamentals

Experience with one or more of the following

Message broker / message queueing systems such as RabbitMQ, WebSphere MQ, Apache Kafka, or ActiveMQ

NoSQL databases such as MongoDB, DynamoDB, or Redis

Remote monitoring and log automation tools

Experience with airlines or related operational systems — this will shorten your ramp-up time, though it is not required; you will learn on the job

Familiarity with an Infrastructure as Code (IaC) approach to provisioning and managing IT infrastructure

The salary range for this role is $75,000 to $130,000. In addition to salary, new hires may be eligible to receive stock options. The salary range shared is intended as a guide; the final salary offered may vary based on factors including the experience and skillset of the candidate. Our company is committed to providing a fair, equitable, and competitive salary that reflects the value an individual brings to the organization.