Team Member

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee. By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success. Hospitality & Guest Service Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue Listens carefully to guests and apologizes for the experience in the case of a complaint Restaurant Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided Prepares all products as required, following the order monitor to ensure the accuracy of every order Communicates showcase and product needs to ensure proper product availability for guests Regularly takes temperatures of the required products and records in the Time & Temperature Log Policies & Procedures Follows all restaurant policies, procedures and standards Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner Health & Safety Works in compliance with occupational health and safety legislation Knows, understands and follows safe work practices and procedures Uses or wears personal protective equipment as required Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner Does not operate any equipment, machine, or otherwise work in a manner that will endanger anyone For high performing Team Members, there may be growth opportunities as a Trainer, Supervisor, and other leadership positions. We'd love to learn about you - apply today! Why work for us? Flexible Scheduling Employee Meal Discount Premium Rate of Pay (Annual Performance Based Raises) Fast Paced Work Environment Health and Dental Benefits Employee Savings Plan Free Uniforms Scholarship Program Be a Part of a Winning Team

Requirements

• Customer service background preferred
• Previous experience in Quick Service an asset
• Friendly and outgoing
• Flexible schedule