Tasting Room Supervisor

Reporting to the Junior Tasting Room Manager, the Tasting Room Supervisor is responsible for overseeing, creating and delivering a memorable guest experience before, during, and after their arrival at the Estate, executing the Tasting Room Mission by educating our guests about wine in a fun atmosphere. What you will own & improve Advanced knowledge of Reservation systems, specific understanding of phone etiquette and demeanor and an understanding of floor operations and flow. Upholding the standards of service set out by the Management Team and deliver with an attention to detail. Creating memorable experiences for our guests by providing service, interaction, and education above expectations. Expanding your knowledge of wine by delivering experiences at different levels of luxury. What you already know Previous experience in leading teams or held a supervisory position that included the responsibility of opening and/or closing day-to-day business, ideally in hospitality. WSET level 1 or above or equivalent certification is a big asset but not required if you have a background in the wine industry. Advanced knowledge of food and wine, with an understanding of common culinary and wine terms and verbiage. A capacity to multi-task in a fast-paced environment whilst still maintaining a consistently high level of standards. What you will learn Fostering and maintaining a guest-first approach to hospitality. Embracing a brand culture that fosters empowerment and decision making to create and maintain positive guest experience. Advanced wine and culinary product knowledge, specifically regarding the life cycle of a Winery (grape growing, harvesting, wine production and wine sales) and the seasonal changes of a Tasting Room. Learning in depth about the Okanagan wine region by understanding how terroir and microclimates affect the final taste, quality and price of wines. What you will learn Fostering and maintaining a guest-first approach to hospitality. Embracing a brand culture that fosters empowerment and decision making to create and maintain positive guest experience. Advanced wine and culinary product knowledge, specifically regarding the life cycle of a Winery (grape growing, harvesting, wine production and wine sales) and the seasonal changes of a Tasting Room. Learning in depth about the Okanagan wine region by understanding how terroir and microclimates affect the final taste, quality and price of wines.