Supervisor

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee. By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment. As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Manager in the day-to-day operations of a fast-paced restaurant. Your experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities

Managing labour costs through effective floor management Controlling food & paper costs Resolving Guest issues, as well as working with your team to minimize issues Training new Team Members Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place Coach &Team Members as needed Be a leader and always lead by example by following all Tim Hortons policies and procedures Plan, organize, direct, control and evaluate daily operations Foster a positive work environment through leadership and example Why Work for Us? Amazing team Flexible schedules Competitive wages Comprehensive training Incentive and recognition programs Team Tim Horton’s Scholarship Program Community involvement Health and Dental benefits offered to Qualifying employees Amazing growth opportunities! And more...

Physical Demands

Walking and standing for long periods of time Able to lift and carry up to 20 kg / 45 lbs Able to help as needed in receiving large deliveries up to twice a week Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability

Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.

Requirements

• Customer service background preferred
• Must be able to lift 25 lbs
• Previous experience in Quick Service an asset
• Friendly and outgoing
• Flexible schedule