Store Supervisor

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you. By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

The Tim Hortons Shift Supervisor position is a hands-on, operational role centered around ensuring smooth shift operations, maintaining standards in people management, product quality, cleanliness, and delivering an exceptional guest experience. This includes

People Management

Leading by example, treating every team member and guest with respect. Supporting recruitment and retention strategies with the Restaurant Manager. Providing direct, ongoing guidance to team members, fostering a positive and motivating work environment. Handling team performance feedback, monitoring, and training new members. Ensuring optimal team coverage during busy periods and taking on various roles to ensure service levels are met.

Hospitality Management

Prioritizing the guest experience, ensuring excellent hospitality is delivered consistently. Addressing guest complaints swiftly and effectively, turning negative situations into positive experiences. Supporting company-wide incentive programs.

Operations Management

Ensuring compliance with applicable legislation and Tim Hortons operating standards. Supervising product merchandising, cash handling, and shift documentation. Managing shift operations through positioning charts and enforcing restaurant policies. Keeping up with new company information via the Portal or Townhall meetings and escalating any operational issues to management.

Health & Safety

Adhering to occupational health and safety legislation, ensuring all team members follow safe work practices. Reporting any accidents, injuries, unsafe conditions, or contraventions of policies to management. Ensuring health and safety procedures are followed, including the correct use of personal protective equipment and reporting of incidents. The Shift Supervisor ensures a positive work environment, efficient operations, and an exceptional guest experience, contributing to the overall success of the restaurant.