Service Associate - Barback

Shangri-La hotel, Toronto Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting. Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings. Shangri-La Toronto As a Service Associate – Barback , with creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Bar through consistent application of Shangri-La’s core practices in all F&B outlets; maximizing Colleague, Guest and Owner satisfaction.

Key Responsibilities

Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family. As a true Service Associate, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency. Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility. Ensure compliance to all hotel policies, standards and core practices. As part of the Food & Beverage team, ensure quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times. Remove soiled dishes, linen, silverware and restore/replenish settings. Polish all glassware and replenish related tableware used in food service. Responsible for preparing various garnishes as well as the control of the beverage stock as per guidelines, have full knowledge of beverage lists and promotions, have full knowledge of all menu items, garnishes, contents and preparation methods. Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items. Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation. Provide assistance to other F&B colleagues when needed. Apply the necessary precautions with regards to food safety and hygiene standards, and follow all liquor laws including practicing responsible alcohol service. Maintain very good knowledge of wines and other beverages and up-to-date knowledge of food trends and industry practices. Undertake other ad hoc related responsibilities, as required.

About you

Service Excellence - Leads by positive example to strive for service excellence. Organized - High attention to detail with strong administrative skills. Operational expertise - Demonstrates strong knowledge of Shangri-La service deliverables and Shangri-La Experience, SLTO service procedures, programs and policies. Communication - 100% English language (verbal and written) proficiency. Decision making and problem solving - Responds promptly, exercising sound and reasonable judgment, ultimately ensuring successful problem resolution. Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy, and humility. Ethical and professional conduct - Fulfills responsibilities with highest integrity. Technology proficiency – Operates and maintains all departmental equipment, fully competent with POS. Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand. Previous fine dining or luxury level service knowledge and training an asset. Flexibility in schedule and availability on weekdays, weekends and/or holidays is required. Current Smart Serve certification. Must be eligible to work in Canada. Why Join Us A workplace that values your passion and supports self-realization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Shangri-La, Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.