Senior Manager, Business Operations

About ShyftLabs

At ShyftLabs, we live and breathe data. Since 2020, we’ve been helping Fortune 500 companies unlock growth with cutting-edge digital solutions that transform industries and create measurable business impact. We’re growing fast and we’re looking for passionate problem-solvers who are ready to turn big ideas into real outcomes.

The Opportunity

We are looking for a Senior Manager, Business Operations in our Toronto office. This person needs to be resourceful, adaptable, highly organized, and above all else, a very strong communicator. Someone not afraid to roll up their sleeves and be hands-on to get things done, while also being someone who can take a step back and be strategic and calculated with our approach.

This role is one that will help shape and execute our business strategies, improve and expand our current operations, and overall, help take ShyftLabs to the next level.

Own the end-to-end contracts process (MSAs, SOWs, NDAs, vendor agreements)

Partner with external legal counsel to review and negotiate agreements

Maintain contract repository and ensure compliance with terms

Identify and apply for relevant government grants and funding programs across North America (SR&ED, IRAP, etc)

Manage application processes, reporting requirements, and compliance

Support client onboarding and ongoing operational coordination

Act as a bridge between internal teams and clients on operational matters

Improve client-facing processes, documentation, and communication workflows

Support day-to-day financial operations including invoicing, collections, and expense tracking

Partner with leadership on budgeting, forecasting, and financial reporting

Improve financial processes, tools, and visibility into business performance

Own internal software stack (licenses, access, cost optimization) including but not limited to: Google Workspace, Slack, Atlassian, AWS, GitHub, PagerDuty, Postman, Figma, Miro, Claude, etc.

Manage employee onboarding/offboarding from a systems and access perspective

Oversee device procurement, setup, and tracking across the team

Support and enforce security best practices across the organization

Manage access controls, data security protocols, and internal policies

Support ongoing compliance initiatives (e.g., ISO, SOC2, internal policies)

Ensure operational efficiency across global teams

Ensure strategic alignment across all business lines

5+ years of hands on experience in business operations

A university degree in business administration, management, commerce, or other relevant discipline

Prior experience in a startup, consulting firm, or high-growth tech environment

Proven experience with contracts and legal coordination

Strong financial experience and understanding

Ability to quickly adapt and context-shift across business lines

A resourceful and proactive approach to business operations

Extremely strong communication skills, both written and verbal

Prior experience with Government Grants and funding initiatives

Familiarity with compliance frameworks (ISO, SOC2, etc.) and compliance tools (Vanta, Scrut, etc.)

Exposure to financial tools (Ramp, Quickbooks, etc.)

Post-secondary business degree

Why You’ll Love Working at ShyftLabs

Comprehensive Benefits

100% coverage for health, dental, and vision insurance for you and your dependents from day one.

Real Impact

Build AI systems used by Fortune 500 companies.

Growth & Learning

Continuous learning opportunities and influence over technical direction.

Ownership: Shape applied research and AI strategy in a fast-growing, product-focused data company.

Inclusion at ShyftLabs

We’re building something big, and we want you on the journey with us. If you’re ready to use data and innovation to make an impact, apply today and let’s grow together.

ShyftLabs is an equal-opportunity employer committed to creating a safe, diverse, and inclusive environment. We encourage applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, and nationality to apply. If you require accommodation during the interview process, let us know and we’ll be happy to support you.