Senior Coordinator, Programme & Guest Service

SENIOR COORDINATOR, PROGRAMME & GUEST SERVICES Long Term Seasonal Full-time  TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox.  Our mission: To transform the way people see the world, through film.  TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.   We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. We are currently hiring for the position of: SENIOR COORDINATOR, PROGRAMME & GUEST SERVICES  The Senior Coordinator, Programme & Guest Services coordinates high-level guest services for major TIFF year-round screenings, festivals, and events, with a focus on developing and guiding strong process documentation and workflows. The Senior Coordinator is also responsible for providing training and support to the seasonal Programme & Guest Services team, and coordinates administrative processes for TIFF’s year-round programming operations. This position works closely with relevant teams to ensure exceptional administrative and operational support for internal and external stakeholders. RESPONSIBILITIES: Developing and updating training materials and process workflows for seasonal Festival staff Support the onboarding and training of seasonal Film Coordinators, ensuring required levels of staff performance are met Supervise the official invitation process, content and materials collection, and guest coordination for films in the Official Selection Lead the guest coordination of major year-round programming initiatives such as Canada’s Top Ten and Next Wave Film Festival Provide exceptional service to both internal and external stakeholders in coordinating the attendance of TIFF programming guests, both in-person and virtually Coordinate guest hospitality for majority speaker events such as the In Conversation With… series, including booking travel, accommodation, ground transportation, and creating itineraries, ensuring that costs stay within budget Coordinate with internal departments to curate each guest’s experience, and support the programming team with hosting the guest onsite during the event Facilitate guest agreements, ensuring internal review and tracking signed versions Collect and track promotional materials for year-round programming, working closely with programming teams and liaising with film rights holders Support the collection of content advisories for programming and collaborate with Editorial department to flag film content for audiences Assist in auditing screening and event pages on TIFF.net  Coordinate content and materials collection and guest logistics for select films in the Festival’s Official Selection lineup Coordinate guest logistics for other TIFF Festival events, including on-site hosting duties as required Provide detailed post-mortems on major Festival and year-round events Process department purchase orders as required Other coordination and administrative tasks as required JOB GRADE & SALARY: $50,000-70,380 CAD TARGET CONTRACT DATES: June 1 - December 31, 2026 WORK LOCATION: Office Location: 350 King Street West, Toronto, ON M5V 3X5 Weekly in-office requirements:  Minimum 2 days (November to April) Minimum 3 days (May to October)  Festival Office Requirements: Full Time during Festival MINIMUM REQUIREMENTS: Minimum 3 - 5 years experience in arts and culture administration  Understanding of Canadian and international film industries an asset Experience working for a film festival or large scale event an asset Experience working with guests and VIP talent management Experience booking hospitality arrangements for individuals or groups an asset Strong, effective and professional communicator and strong interpersonal skills  Excellent phone manner and written communication skills, as well as a knack for relationship building Enthusiastic, self-motivated, and open to working in a team environment Strong organizational and administrative skills with extreme attention to detail, diligent record-keeping and the ability to effectively prioritize tasks Experience collecting detailed information from stakeholders or clients, and disseminating it to others in order to execute on the instructions Strong computer and data management skills, including databases, CRMs, project management tools, internet research, Microsoft Office, Google Suite  Enjoys fast-paced, multi-tasking work environment, with a willingness to adapt to shifting priorities and circumstances Demonstrated mature judgment, patience, professionalism and diplomacy Ability for discretion and handling confidential information Able to handle challenging situations and people with a positive, problem-solving attitude  Ability to both work independently and in a team environment  Ability to maintain broad focus while attending to detail Commitment to diversity, inclusiveness and public accountability Understanding and commitment to superior client servicing Adaptable to a flexible work schedule including some evenings and weekends to meet deadlines, as well as fully available during Festival Additional language(s) an asset HOW TO SUBMIT & APPLICATION DEADLINE: All applications must be submitted online through  TIFF’s Career Centre . Please upload your cover letter and resumé as PDF(s), before the deadline of  May 22, 2026.  VACANCY:  This job posting is for an existing vacancy CLOSING: We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.  Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract. Please send any questions via e-mail only to   careers@tiff.net . TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at  careers@tiff.net . We strive to provide reasonable accommodations whenever requested.