Sales Technology & Operations Administrator

At The Sales Factory, we’re building the future of B2B sales. We partner with high-growth technology, banking, manufacturing, and SaaS companies to help them generate pipeline, scale outbound efforts, and drive revenue growth.

Founded in 2018, The Sales Factory has grown into an award-winning global organization, recently ranked #2 worldwide in outsourced sales services. We have also been recognized on the Fastest Growing Companies list for three consecutive years.

Our success is driven by a combination of strong systems, operational excellence, and a fast-moving, high-accountability culture. We leverage modern sales technology, AI tools, and scalable processes to deliver results for both our clients and internal teams.

At The Sales Factory, we value people who are resourceful, adaptable, detail-oriented, and excited to help build and improve processes as the company continues to grow. If you thrive in a dynamic environment where your work has direct impact, you’ll fit right in.

We are looking for a detail-driven, tech-comfortable Sales Technology and Operations Administrator to join our team. This role sits at the intersection of client operations, internal systems, and sales technology, owning the critical setup, admin, and coordination work that keeps our campaigns and client engagements running smoothly.

You will manage client onboarding steps (emails, phone numbers, CRM access, pipeline setup), maintain systems and integrations across tools like HubSpot and Airtable, coordinate with third-party vendors, and support the Ops team in building and documenting scalable processes. You will also use AI tools like Claude to work smarter and faster across your day-to-day.

This is not a static role. Responsibilities will shift and grow as the business evolves, and we are looking for someone who sees that as a feature, not a bug. If you are organized, resourceful, comfortable with systems, and motivated by getting the details right, this is a strong fit.

Support client technology onboardings and setups, including email creation, phone number provisioning, CRM configuration, pipeline access, and third-party tool integration

Manage ongoing client administration throughout engagement lifecycle, ensuring systems, access, and data stay current and accurate

Coordinate third-party vendor relationships, including account setup, renewals, issue escalation, and day-to-day communication

Build and maintain Airtable back-end integrations to support internal tracking, reporting, and operational workflows

Execute list scrubs and data hygiene processes to ensure targeting accuracy and campaign readiness

Use Claude and other AI tools to support research, content formatting, data cleanup, and process efficiency

Partner with the Operations Manager on process automation initiatives, identifying manual bottlenecks and supporting implementation of scalable solutions

Support creation, documentation, and execution of SOPs across client setup, tech onboarding, and ongoing operations

Maintain and update sales enablement materials, process documentation, and internal data resources

Deliver new hire training on internal systems, client setup procedures, and operational best practices

Troubleshoot system and process issues with a solutions-first mindset, proposing improvements and driving continuous iteration

Collaborate cross-functionally to ensure consistent adoption of tools, processes, and standards

Take on evolving responsibilities as business needs shift, with the understanding that this role is built to grow and adapt

Strong organizational skills with a high tolerance for detail-heavy, repetitive admin work done well

Proactive problem-solver who does not wait to be told what needs fixing

Comfortable navigating multiple systems, tabs, and workflows simultaneously

Clear communicator who can work independently and flag issues early

Adaptable and energized by a fast-paced, startup-oriented environment where priorities shift

Experience with CRM platforms (especially HubSpot); Salesforce familiarity is a plus

Working knowledge of Airtable or willingness to learn quickly

Strong proficiency in G-Suite and Microsoft Office

Experience in operations, admin coordination, or sales/revenue ops environments

Comfort with AI tools (e.g., Claude) for day-to-day workflow support

Experience with vendor or account management coordination

Familiarity with list building, data enrichment, or sales data workflows

Basic knowledge of Python or other scripting tools

If you are ready to leverage your organizational strengths and passion for getting things right, we encourage you to apply. Join us in building the operational backbone that drives success for our clients and our team. Your resourcefulness, attention to detail, and dedication to continuous improvement will be key. Make a significant impact and grow your career with us.