Retail Technician - Summer Operations

POSITION SUMMARY The Retail Sales Technician is responsible for the day-to-day summer operations, sales and transactions and must provide excellent customer assistance. The successful candidate will have with a strong passion for the bike industry as well as ski and board knowledge.  This person would play a key role in supporting the team and customers with more technical information and in depth product knowledge.    MAJOR RESPONSBILITIES  POS Sales Processing/Paper Handling Process  all sales transactions in a friendly and efficient manner File forms, vouchers and documents in appropriate locations Accurate and efficient cash handling, balance end of day cash-outs Customer Service Provide customers with excellent service and a memorable shopping experience Possess good product knowledge – know what you are selling Keep the shop environment upbeat and comfortable Answer phones & reply to work emails Be able to answer questions about Red Mountain Resort services and on-mountain activities   Inventory & Merchandising  Ensure environment is always clean, tidy, attractive, and inviting Receive merchandise, reconcile with packing slip & tag stock Note inventory levels; inform supervisor re: low stock items Be aware of backroom stock availability Re-stock shelves and racks as required Be alert and help to prevent any loss of merchandise KEY KNOWLEDGE, SKILLS AND ABILITIES Education High School diploma minimum Post secondary education an asset Experience Mountain Bike industry/retail experience would be preferred. Good retail product knowledge Knowledge of Red Mountain Resort, Rossland and their history Cash handling experience required Retail shop experience required Experience with POS software Proficiency with Excel & Word Able to troubleshoot computer problems   Physical and Other Requirements Ability to lift at least 50 lbs.  Ability to work on your feet for long period of time Ability to carry stock up several flights of stairs   Skills and Abilities Professional, friendly & outgoing demeanor Respects and supports company policies and procedures  Willingness to help fellow employees & be part of the team Good attention to detail Conforms to Red Sports employee code of conduct/appearance requirements Exceptional interpersonal skills Good team player Customer service-oriented Accuracy and efficiency in transaction processing and cash handling  Excellent multi-tasking skills Able to maintain friendly, professional attitude in a high-pressure environment