Retail Associate

Reporting to the Management Team, the Retail Associate is responsible for providing support for the front of the house team, executing the Tasting Room Mission, and acting as a brand ambassador for Phantom Creek Estates.   What you will own & improve   Upholding the standards of service operations set out by the Management Team and deliver with an attention to detail. Creating memorable experiences for our guests by providing service, interaction, and education above expectations. Learning about types of set up for different types of experiences offered throughout the Estate.   What you will learn   A capacity to multi-task in a fast-paced environment whilst still maintaining a consistently high level of standards. Build a guest-first approach to hospitality. Embracing a brand culture that fosters empowerment and decision making to create and maintain positive guest experience. Advanced wine product knowledge, specifically regarding the life cycle of a Winery (grape growing, harvesting, wine production and wine sales) and the seasonal changes of a Tasting Room. What you already know   Previous experience in Food & Beverage operations. Beginner knowledge of wine is an asset but not required, with a passion to learn common wine terms and verbiage. Willingness to execute your job at consistently high standards. Comfortable using POS systems like Wine Direct, Commerce 7, etc.