Representative, Membership Services, Client Service Centre, Client & People Services - 18 Month Contract (Hybrid, Toronto)

At Law Society of Ontario we believe in the importance of a collaborative and supportive work environment that provides high quality and professional service to the public, lawyers and paralegals, and other stakeholders.  We are always on the lookout for exceptional individuals who are ready to make a meaningful impact, innovate and grow with us.  Our offering: We value each member of our team and invest in your professional learning and development. We provide access to the resources needed to support professional growth , mental health and well-being is a priority. Our competitive compensation package includes a defined contribution pension plan, health and dental benefits plan and a robust Employee and Family Assistance Plan (EFAP). Our progressive employment policies, high levels of employee engagement and the impressive architecture and beautiful grounds of the historic Osgoode Hall, there are many reasons to work at the Law Society.   We hope you will consider joining the Law Society!    JOB PURPOSE:   Delivers timely, accurate, and high-quality client service to licensees, internal departments, and external stakeholders by supporting a range of financial and administrative functions (e.g., fee adjustments, status changes, certificates of standing, LSO portal support, processing Law Society ID Cards, diploma replacements, etc.). Handles financial transactions on behalf of licensees, such as invoice adjustments and assists with credits to licensees’ accounts. Responds to inquiries related to continuing professional development (CPD) requirements and membership services, and provides guidance to paralegals regarding professional liability insurance.   QUALIFICATIONS REQUIRED: Requires completion of a 2-year college program in Business, Accounting, or a related discipline. Requires a minimum of 2 years of experience providing client service in a high-volume call centre, preferably in the financial services industry. Professional knowledge: Superior customer service, particularly related to financial services. Knowledge of the Law Society, including organizational structure, services, mandate, by laws, rules and regulations. Knowledge of other legal resources and agencies (e.g., Legal Aid, LawPRO, Law Foundation, etc.) and their relation to the LSO and the Membership Services function. General accepted accounting principles (GAAP) and internal controls.  Technical skills: Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.). LSO’s CRM platform, Ozzie (MS Dynamics). Microsoft SharePoint.  Competencies: Customer service skills. Analytical and problem-solving skills. Interpersonal, oral, written, and presentation skills. Clear, concise, and articulate verbal and written communication skills to compose correspondence, convey detailed information, and provide explanations in an audience-appropriate format. Organizational and multitasking skills with attention to detail. Mathematical acumen.