Product Operations Manager

The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement, growth, and development.  WHAT YOU'LL DO: Functional Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the product life cycle   Ensure efficiency and effectiveness of product flow processes by assessing and analyzing sales performance and key process scorecard data and creating action plans to address gaps  Partner on regular visual merchandising assessments; provide product flow insight and create and own the resulting action plan  Lead changeover process, and partner with General Manager, Regional Visual Manager, on home-office merchandising initiatives and facilities work  Lead all visual and door to floor operations, manage all Back of House (BOH) areas, sales floor promotional set-ups, and the markdown process  Act as an advocate for the customer by placing them at the forefront of all decision-making processes  Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers  Proactively identify and anticipate customer expectations and needs  Open and close store and manages sales floor  Lead the store’s joint health and safety committee, ensure the health and safety of employees and customers is top priority, and ensure the store complies with all provincial health and safety policies and procedures  People Build strong teams by attracting and developing the best talent  Bring out the best in others; empower and constructively stretch talent  Give authentic feedback on performance and potential  Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals  Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself  Help others see the impacts of their efforts and proactively engage others to receive input  Encourage others to freely share their point of view and be open to feedback  Accountable for the overall engagement, productivity, turnover, and bench strength of the team  Cultural Model Indigo’s beliefs and convey a positive image in everything you do   Celebrate diversity of thought and have an open mindset  Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes  Embrace, champion, and influence change through your team and/or the organization WHO YOU ARE:  College degree preferred or equivalent job experience  2-3 years of management experience in specialty retail and/or multi-unit retail business environment  Ability to be mobile on the sales floor for extended periods of time  Availability to work a flexible schedule, including evenings, weekends and holidays  Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques  Bilingualism (French/English) is required for all positions in Quebec At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca This posting is for a current opportunity within Indigo