Legal Information Officer, Contact Centre - Law Society Referral Service - 10 Month Contract (Remote, Toronto)

At Law Society of Ontario we believe in the importance of a collaborative and supportive work environment that provides high quality and professional service to the public, lawyers and paralegals, and other stakeholders.  We are always on the lookout for exceptional individuals who are ready to make a meaningful impact, innovate and grow with us.  Our offering: We value each member of our team and invest in your professional learning and development. We provide access to the resources needed to support professional growth , mental health and well-being is a priority. Our competitive compensation package includes a defined contribution pension plan, health and dental benefits plan and a robust Employee and Family Assistance Plan (EFAP). Our progressive employment policies, high levels of employee engagement and the impressive architecture and beautiful grounds of the historic Osgoode Hall, there are many reasons to work at the Law Society.   We hope you will consider joining the Law Society!    Job Summary   The Legal Information Officer is responsible for providing timely, accurate, quality client service to lawyers, licensed paralegals, and the general public, as well as to other Law Society departments and outside agencies. This includes providing referrals, legal information, and legal resources to members of the public and contributing to the development of processes and procedures related to the Law Society Referral Service (LSRS). The role provides support to the public on the LSRS crisis line, which may include providing a referral but often includes helping a member of the public understand what the legal issue is and what sources of assistance may be available, either through the LSO or otherwise.   Qualifications Require a college diploma or university degree (or equivalent), together with a licence from the Law Society as either a paralegal or a lawyer. Requires demonstrated experience and a solid understanding of superior client service, preferably in a legal or professional regulatory environment. Experience in a customer service and/or call centre environment would be an asset. Professional Knowledge: Excellent grasp of delivering superior client service Solid understanding of the Law Society, including organizational structure, services, mandate, by-laws, rules, regulations, and jurisdiction Knowledge of other legal resources and community-based organizations. Knowledge of legal concepts and processes as they relate to a legal services or law practice setting. Clear, concise, and articulate verbal and written communication skills in order to compose correspondence, communicate detailed information and provide audience-appropriate explanations and clarification in both official languages. Technical skills: Proficiency in word processing (including WORD), spreadsheets (including EXCEL), databases, e‑mail, and the Internet or Intranet.    *By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.