Junior IT Support

Junior IT Support Technician, Tier 1 Location: Harley OVERVIEW Stubbe's has a complex network infrastructure, with highly available and redundant server clusters, storage infrastructure, 10 GbE LAN networking, and high-speed wireless links. Our production plants and office rely heavily on our IT infrastructure, and therefore uptime is paramount. Stubbe’s is based primarily in Harley, Ontario consisting of 3 production plants, a state-of-the-art office, a mechanic shop and branch offices in Aylmer, Centralia, Hickson, Hagersville, Port Weller, Princeton, Smithville and Woodstock. Our newest production plant is heavily automated with robotics. Our IT team services a large employee base across our company, in addition to a variety of 3rd party contractors. The successful applicant will have the opportunity to get involved with exciting, high-level IT projects. As our infrastructure continues to grow, there are always new and exciting projects to become involved with. THE DAY TO DAY Perform on-site IT hardware and software support to all employees Create, monitor, escalate, and resolve tickets using a helpdesk ticket system Deploy, manage, and support IT assets (desktops, laptops, tablets, smartphones, printers, copiers, and miscellaneous devices) Assist with managing users and computer accounts (AD, Azure, Office 365, Intune) Stay informed on new and emerging trends and technologies that provide clear benefits to the organization Perform other duties as required WHAT WE ARE LOOKING FOR Minimum 2 years hands on IT experience in a Windows environment and/or Post-secondary degree/diploma/certificate in an IT-related discipline Demonstrated ability with installation and configuration of Windows 11 Strong documentation skills Experience supporting iOS and Android devices Excellent at troubleshooting and diagnostics Familiarity with computer hardware and repair Familiarity with networking: switches, routers, Wi-Fi, and the Internet protocol suite (TCP/IP) High degree of resourcefulness, flexibility, and adaptability Effective communication skills with individuals at all levels of the organization Quick learner who can adapt to change and multi-task Fluent in both spoken and written English Ability to work well under pressure A valid Ontario driver’s license HOW TO APPLY Qualified applicants can submit a resume Stubbe's is committed to providing accommodations to those individuals with disabilities throughout the recruitment process. Upon request, we will work together to meet any of your accommodation needs. We may use artificial intelligence (AI) tools to assist in screening and assessing candidates based on job-related criteria. all AI-supported evaluations are reviewed by human decision-makers.  We look forward to hearing from you! INDHP