Housekeeping Manager

Housekeeping Manager By Basecamp, Canmore AB About Basecamp Resorts  Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.  Position Overview  We require a full-time permanent Housekeeping Manager that will lead daily operations at our Northwinds Hotel in Canmore, ensuring consistent cleanliness standards and a high-quality guest experience. Reporting to the Assistant General Manager, this hands-on leadership role supports the Housekeeping team, overseeing staffing, scheduling, training, and performance management while maintaining strong collaboration with Maintenance, Guest Services, and People & Culture teams. Salary:  $50,000 annually Location:  Northwinds by Basecamp Shift:  Full-time, Permanent  Staff Housing:  Not Available Why Work for Us?  Discretionary bonus scheme Group health benefits plan (Dental, Vision, Paramedical, and more)  Generous staff discounts at all our properties Family and friends discount at Basecamp properties Free access to the Everwild Nordic Spa Discounts on food & beverage at Rhythm & Howl Company paid staff events. Room for advancement in our growing company Be part of western Canada's fastest-growing hospitality brand A hands-on people focused Basecamp culture  Key Responsibilities: HUMAN RESOURCES Standard: Builds and maintains a reliable, well-trained, and engaged housekeeping team across all properties. Supports recruitment and onboarding of housekeeping team members  Provides practical, on-the-job training to ensure standards and procedures are followed  Creates and manages schedules based on occupancy and business levels  Assigns daily tasks and ensures fair, efficient workload distribution  Coaches Supervisors and team members to support performance and accountability  Addresses performance concerns and supports corrective action when needed  Promotes a positive, respectful, and team-oriented work environment  Identifies training gaps and supports ongoing development  Works to improve team retention through clear communication and consistent leadership    STANDARDS Standard: Ensures all properties meet consistent cleanliness and presentation standards. Conducts regular inspections of guest rooms and public areas Ensures all cleaning meets established brand and property standards Monitors linen quality, room supplies, and overall presentation Maintains and updates SOPs to ensure clarity and consistency across properties Follows up on guest feedback related to cleanliness and resolves issues in a timely manner Coordinates with Maintenance to report and follow up on repairs Conducts team meetings to communicate expectations and daily priorities Ensures proper inventory levels and controls supply usage Supports Supervisors in maintaining consistency across different property types   OPERATIONS Standard: Delivers efficient, hands-on housekeeping operations that ensure rooms are clean, ready on time, and support overall guest satisfaction. Oversees daily housekeeping operations across all properties Ensures rooms are cleaned, inspected, and ready for guest check-in on time Monitors room status and works closely with Guest Services to manage priorities Supports Supervisors during high-volume turnover periods Actively assists with room inspections and cleaning during peak periods or staffing gaps Ensures smooth coordination between properties to maintain consistent standards Tracks linen usage and supports efficient laundry operations Oversees deep cleaning and preventative maintenance schedules Reviews daily productivity and identifies areas for improvement Ensures compliance with health and safety standards Supports seasonal planning and prepares properties for peak and off-season periods Skills and Experience: Previous leadership experience in hospitality, with at least 1 year in a housekeeping supervisory role preferred  Strong knowledge of housekeeping operations, cleaning standards, and inspection processes  Proven ability to lead, coach, and support a team in a fast-paced environment  Organized with strong attention to detail and follow-through  Comfortable using PMS, scheduling tools, and basic Microsoft Office  Able to prioritize, multitask, and adjust to changing operational needs  Willing to work a flexible schedule, including weekends and holidays  Working knowledge of health & safety standards (WHMIS preferred)  Physically able to perform room inspections and assist with cleaning as needed  Working Conditions Full-time, salaried position with a flexible schedule based on operational needs (including weekends, holidays, and peak periods) On-site role with regular movement between multiple properties Physically active position involving walking, standing, bending, and lifting up to 50 lbs Exposure to cleaning chemicals, laundry facilities, and housekeeping equipment Hands-on involvement in daily operations, including cleaning and inspections as needed Fast-paced environment with changing priorities based on occupancy levels Combination of administrative work and active floor presence May require responding to urgent operational issues Involves outdoor movement between properties, including in winter conditions Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actiively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at  careers@basecampresorts.com  to discuss your needs confidentially.