General Manager

The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results.  They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals.  They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development. WHAT YOU’LL DO: Functional Articulate Indigo’s mission and strategy and communicate business goals to store team  Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink  Act as an advocate for the customer by placing them at the forefront of all decision-making processes  Identify local market trends and competitors to proactively anticipate customer needs and expectations   Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers  Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives  Continually assess staffing levels and lead recruiting and selection of new employees  Own store schedule  Open and close store and manage sales floor  Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures  People  Build strong teams by attracting and developing the best talent  Bring out the best in others; empower and constructively stretch talent  Give authentic feedback on performance and potential  Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals  Collaborate with others to drive flexible and just in time solutions, quickly and easily  Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself  Help others see the impacts of their efforts and proactively engage others to get input  Encourage others to freely share their point of view and be open to feedback  Accountable for the overall engagement, productivity, turnover, and bench strength of the team  Cultural  Model Indigo’s beliefs and convey a positive image in everything you do   Celebrate diversity of thought and have an open mindset  Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes  Embrace, champion, and influence change through your team and/or the organization WHO YOU ARE: College degree preferred or equivalent job experience  6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders  Ability to be mobile on the sales floor for extended periods of time  Availability to work a flexible schedule, including evenings, weekends, and holidays  Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques  Bilingualism (French/English) is required for all positions in Quebec At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.  WELCOME HOME