Foot Passenger Ticket Agent

FOOT PASSENGER  TICKET AGENT   Horseshoe Bay Seasonal   The opportunity   We are seeking  applicants  who are passionate about providing amazing customer service while  prioritizing safety and creating a positive environment .         Reporting to the  Terminal Manager ,  Foot Passenger  Ticket Agents   are responsible for :      Foot Passenger Ticket Agent duties:    Calculating and collecting passenger fares; receiving cash or  corporate  media; and processing employee passes.   Responding to passenger inquiries; providing route and schedule information; directing passengers to  appropriate berths  and Terminal facilities; and arranging  assistance  for elderly or disabled travellers.   Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies.   Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents.     Vehicle Ticket Agent duties:   Acquiring  a float and ensuring that there is an adequate stock of schedules and media items in the booth.   Operating a cash register;  determining  and calculating  appropriate fares ; accepting cash, credit cards, or  corporate  media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in  a timely  fashion.   Dispensing information to the public  regarding  ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers.   Preparing pre-deposits of cash between sailings and final bank deposit at end of shift.   Balancing cash and media sales, preparing the float for return at the end of each watch,  compiling  and checking revenue information, inputting the day's sales into a computer; and filing information.     What you bring to the team   You are a positive, customer focused individual who thrives in a  fast-paced  customer focused environment. You work well independently and in a team environment and  possess  excellent communication skills. In addition, you are comfortable working outside in all weather conditions.      You have one (1) year of  experience in customer service and one (1) year of experience in cash handling  with a  complex POS system .      Join us!   If this sounds like your next  great career  move, please  submit  your cover letter and resume by May 31, 2026 .   Please ensure to upload any relevant certificates you  currently hold  during the application process.     "We connect communities and customers to people and places important in their lives”     At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety,  service  and satisfaction.  We  support employment equity and diversity in the  workplace,  and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who refle ct our ever-changing workplace.       We appreciate the interest of all applicants;  however,  only those selected for an interview will be contacted.