Food service supervisor

En 1964, le premier restaurant Tim Hortons ® a ouvert ses portes à Hamilton, en Ontario, et depuis toutes ces années, les Canadiens et les Canadiennes commandent le café de mélange original, le café Deux-Deux MC , les beignes et les Timbits ® emblématiques de Tim Hortons ® . Cela fait maintenant 55 ans que Tim Hortons ravit le cœur et satisfait les goûts des gens d’ici. Il est devenu le symbole du café préféré des Canadiens. Tim Hortons est la plus importante chaîne de restaurants œuvrant dans l’industrie de la restauration rapide au Canada, avec plus de 4 000 restaurants partout au pays. Plus qu’un simple endroit où l’on prépare du café et des pâtisseries, Tim Hortons fait partie du tissu social canadien et propose aux invités des boissons de spécialité chaudes et froides (notamment des lattes, des cappuccinos, des doses d’espresso, des thés et nos célèbres cappuccinos glacés), ainsi que de délicieux déjeuners, sandwichs et wraps, des soupes succulentes, et bien plus encore. En présentant ma candidature, je reconnais que la plupart des restaurants Tim Hortons® sont détenus et exploités de façon indépendante par des franchisés. À cet égard, je comprends que je peux postuler pour un restaurant Tim Hortons ® appartenant à un franchisé et, si c’est le cas, les décisions d’embauche seront prises par le franchisé. Des accommodements peuvent être offerts sur demande.

ROLE DESCRIPTION: FOOD SERVICE SUPERVISOR The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. People Management  Leads by example and demonstrates the importance of treating every team member and guest with respect  Assists the Restaurant Manager in recruitment and retention strategies  Reacts immediately to issues requiring attention during the shift  Provides ongoing, specific direction to team members  Encourages an exciting and fun work environment while motivating team members to meet goals  Trains, orientates and monitors new team members, using PTS and feedback binder  Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)  Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management  Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members  Responds to guest in a friendly manner while maintaining an appropriate sense of urgency  Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations  Assists in the running of company-wide incentive programs Operations Management  Displays knowledge of and works in compliance with applicable legislation  Complies with and enforces all Tim Hortons operating standards  Ensures that all product and packaging is properly merchandised and stocked  Responsible for shift cash procedures  Maintains operational efficiency through use of positioning charts  Supervises team members to ensure primary and secondary duties are completed  Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)  Keeps current on all new information on Portal or available through Townhall meetings  Assists the Restaurant Manager in driving sales and transactions during their shift  Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)  Escalates to management any issues and or problems Health & Safety  Works in compliance with the occupational health and safety legislation  Knows, understands and follows safe work practices and procedures  Uses or wears personal protective equipment or clothing as required  Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner  Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone  Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents