Desktop Support Specialist

💻 Are you someone who enjoys solving technical problems, supporting end users, and keeping IT systems running smoothly behind the scenes?  We’re hiring a  Desktop Support Specialist  to join a growing organization where you’ll play a key role in supporting day-to-day IT operations, troubleshooting technical issues, and maintaining critical infrastructure systems.  This is an ideal opportunity for someone who enjoys a mix of hands-on user support, systems administration, and infrastructure maintenance, while working in a fast-paced, collaborative environment.  💻  Who You Are  A customer-focused IT professional who enjoys helping users solve technical issues quickly and effectively  Someone who thrives in fast-paced environments and can confidently juggle multiple priorities  A strong communicator who can explain technical concepts clearly to non-technical users  Detail-oriented, organized, and proactive in identifying and resolving issues  A team player who enjoys collaborating while also working independently when needed  Passionate about technology and committed to continuous learning and improvement  📍  Work Type  Location: North York, ON (Fully Onsite – 5 days a week in office)  Vacancy Type: This role reflects an existing vacancy  Requirements 🎯  What You’ll Do  Provide first-line technical support for hardware, software, and end-user related issues  Troubleshoot and resolve desktop, PC, network, and system-related problems  Manage and maintain user accounts, permissions, and group access within Active Directory and related systems  Support and maintain Microsoft-based environments including Windows workstations and servers  Monitor and maintain infrastructure services including DNS, DHCP, antivirus, backups, and Windows updates  Assist with software implementations, upgrades, and system deployments  Document technical issues, resolutions, and support activities within ticketing and problem management systems  Maintain inventory records for hardware, software, and licensing assets  Support Office 365 and Azure Active Directory administration  Assist with server, virtualization, and backup infrastructure where required  Escalate complex technical issues when necessary and support after-hours maintenance activities as needed  ⭐  What We’re Looking For  3+ years of experience in desktop support, systems administration, or IT support environments  Strong knowledge of Microsoft environments including Windows 10/11, Active Directory, and Windows Server  Experience supporting LAN/WAN networks, TCP/IP, DNS, and DHCP  Experience with Office 365 and Azure Active Directory administration  Strong troubleshooting, analytical, and problem-solving skills  Excellent customer service and communication skills  Ability to multitask and prioritize in a fast-paced support environment  Professional, patient, and user-focused approach to technical support  🔥  What Makes This Role Exciting  Variety: A mix of desktop support, systems administration, and infrastructure work  Impact: Play a key role in ensuring business operations and users stay productive  Growth: Opportunity to expand your infrastructure and systems administration experience  Collaboration: Work closely with internal teams and end users across the organization  Benefits Base Salary: $60,000 - $70,000  Paid Time Off:  Competitive vacation and personal days to maintain a healthy work-life balance     Benefits Package:  Medical, dental, and vision benefits to support your overall well-being       📩  Ready to Take the Next Step in Your IT Career? Apply Now!  At STACK IT Recruitment, we connect top talent with standout opportunities. If you meet at least 70% of the qualifications, we encourage you to apply — we’d love to chat!  Know someone perfect for this role? Share it with your network — you might just help someone take the next step in their career.  ✨ We’re proud to support diversity and inclusion. Need accommodation during the hiring process? Just let us know — we’re here to support you!  AI Use Disclosure:  STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.