Desktop Support Engineer

Role: Desktop Support Engineer Location: Montreal, QC Duration: Fulltime   BGV will be done for the selected candidates.   JD: Handle tickets escalated by the Service Desk •        Remote Desktop Support •        Install, configure, and upgrade MS Office and related user applications •        Leverage packages via SCCM 2012 •        Troubleshoot and resolve user issues with VMware Horizon clients •        Perform workstation, laptop and zero client break-fix for users •        Set-up and register users for biometric authentication to complement their AD credentials •        Establish and maintain sound backup and recovery procedures •        Patch management on operating system, browsers and key vendor applications, i.e. Adobe •        Document all incidents, changes and fixes in the Service-Now trouble ticketing system •        Desk-Side support at Customer main location at Montreal •        Work with Existing support team for onsite support •        Should have a scripting knowledge Please respond with your word resume and requested details: Full Name : Work Authorization: Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Salary : Feel free to contact me for any further information. All your information will be kept confidential according to EEO guidelines.