Customer Service & Billing Coordinator

The Opportunity: Customer Service & Billing Coordinator Full-Time 2-year Term position, based out of Whitehorse, Yukon. Compensation : Level 6: $34.73/hr-$41.47/hr PLUS Northern Allowance. What is in it for you:  Competitive Pay with annual cost of living increase Northern Allowance: $7,000 + 5% Base Pay added to Base Salary Comprehensive Benefit Package that begins the first day of employment 160 hours of vacation leave, 160 hours of sick leave, 40 hours of special leave Travel Allowances for employee and their spouse and dependent(s) Annual Wellness Subsidy Cell Phone Subsidy RRSP Match begins first day of employment Training and Development opportunities Opportunity to be a part of something greater and help the Yukon  Do you enjoy helping people, solving problems, and being a trusted support during important  moments? Yukon Energy is looking for a Customer Service & Billing Representative to join our team in  Whitehorse, Yukon. What will you do : As a key member of the Customer Service team, you will: Support customers across Yukon Energy’s service areas by responding to billing inquiries, processing payments, coordinating service requests, and assisting with account changes in a professional and customer-focused manner. Maintain accurate customer and billing records by processing transactions, monitoring accounts, supporting collections activities, and ensuring work is properly documented within customer information systems. Help deliver reliable and efficient customer service operations by coordinating work orders, responding to customer concerns, and supporting day-to-day administrative and billing processes in accordance with Yukon Energy policies and procedures.   What you need to succeed : Post-secondary credentials in Business Administration, Accounting, or a related administrative field. 2-year certificate or 3 years of related work experience in an administrative role Valid class 5 driver’s license Proficient with Microsoft Office programs, including, Word, Excel, and Outlook Demonstrated leadership/supervisory skills. Well organized with excellent time management skills Strong client service orientation with good interpersonal and conflict resolution skills. Ability to work in a team and cross-cultural environment. Experience with Oracle Customer Care Solutions or end-use customer billing software is an asset. Knowledge of the Yukon’s electricity system and regulatory environment, and Yukon Energy’s operating system is considered an asset. Who we are : Yukon Energy is the primary generator and transmitter of electrical energy in the Yukon territory, operating within the Traditional Territories of Yukon First Nations. We take pride in our commitment to sustainability and collaboration with Indigenous communities across all our operations. Yukon Energy values diversity in the workplace. We strive to achieve a skilled workforce that is  representative of the population we serve, and we are committed to the employment and  professional development of Yukon First Nations citizens. First Nations candidates are encouraged to  self-declare. To apply , please go to Recruitment (adp.com ). If you have any questions, please feel free email People & Culture via email at hr@yec.yk.ca. The posting will remain open until the position is filled. For more information on Yukon Energy, please go to: http://www.yukonenergy.ca .   We thank all candidates for applying but only short-listed candidates will be contacted. Applicants must be legally entitled to work in Canada for any employer without employer sponsorship.   Date Posted: May 11, 2026