Coach, SmartLife & Accessible Tech Programs

Position Title: SmartLife Coach and Accessible Technology Programs  Location: Edmonton Reports To: Senior Manager, Programs & Operations I. Scope and Summary of Primary Responsibilities The SmartLife Coach and Accessible Technology Programs will lead and empower integrated teams of staff and volunteers to develop and deliver virtual and in-person Accessible Technology Programs and Services that change the lives of Canadians who are blind or partially sighted - improving independence at home, work and play.  As a SmartLife Coach, this role will also assist clients in choosing the right products that meet their accessibility needs, either in-person through drop ins, appointments and organized workshops, or virtually. This role will be responsible for the development and execution of accessible technology programs; implementing best practices for current and new programs; identifying new program needs; managing associated funding and adhering to organization-wide service standards while maximizing positive experiences and outcomes for participants.    II. Essential Functions  The position entails, but is not limited to the following general responsibilities:   Accessible Technology Program Development You will facilitate virtual and in-person, interactive workshops to instruct participants who are blind or have low vision in the use of their iOS. iPhone, and other devices utilizing both built-in and add-on accessibility features You will identify accessible technology program needs and develop and execute programs to educate and train participants; implementing best practices for current and new programs You will supervise, motivate and train a team of volunteers to deliver one-on-one technology training within Southern Alberta You will implement and monitor outcome evaluation processes for all Accessible Technology Programs  You will constantly seek opportunities to improve service delivery metrics, achieve key performance indicators, leveraging available impact and evaluation data to enhance participant outcomes You will keep abreast of best practices and new developments in Technology Programming for people who are blind or partially sighted, and proactively bring forward ideas on how to improve all aspects of the work we do You will promote awareness of provincial and national accessibility technology discussion groups and resources, funding sources, as well as other specialized products for people with sight loss SmartLife Coach Assist customers in navigating the SmartLife Centre and e-commerce site. Recommend technology and devices that meet customer needs; providing demos and training on technology and equipment. Be able to facilitate purchase transactions through the Point of Sale system or online system when required Develop and integrate creative programmatic strategies to engage SmartLife customers with existing and new SmartLife accessible technologies Recruit, engage and lead an integrated workforce of Students, CNIB Talent Pool members, and Volunteers who will assist you in delivering the CNIB SmartLife Centre experience  Through SmartLife Centres, in-person and virtual programming, building and maintaining customer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs  You will represent SmartLife at all technology fairs and demonstration opportunities and when appropriate, facilitate access to leading vendors of assistive technology    General Monitor regional Salesforce content, ensuring accurate and timely data entry and a prompt client referral and engagement process  Maintain up-to-date participant files; complete all service tracking in a timely manner; participate in internal meetings; and prepare and provide reports regarding programs and activities. Provide resources and work in collaboration and consultation with other CNIB Foundation and Vision Loss Rehabilitation Canada subject matter experts and departments III. Qualifications   Knowledge and Skill Requirements Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a diverse audience – portrays the appropriate professional image Experience in program development, outcome evaluation and project management  Strong proficiency in Accessible Technologies, iOS platforms, MS Office Suites and internet-based software Excellent analytical, problem definition and problem-solving skills. Proven time management, planning, coordination, and organizational skills Effective and efficient in initiating and supporting multiple simultaneous projects and initiatives Professional attitude, results oriented, strategic and flexible Knowledge of Accessibility Standards and best practices.   Experience and Education Post-secondary degree or diploma in a related field 2-3 years of experience in program development, customer service, and program delivery within a charity/not-for-profit organization Demonstrated knowledge and proficiency with accessible hardware and software technologies and associated accessible technology consumer products Personal or professional experience relating to blindness and vision loss    Work Environment Willingness to work flexible hours Willingness to work from different locations Some travel within Alberta will be required CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.