Chief Hospitality Officer

Chief Hospitality Officer Basecamp Property Management Ltd. ** Must live or be willing to relocate to Calgary or Canmore, AB**   About Basecamp Resorts & Everwild Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.  Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.  Why Work for Us?  Quarterly profit share program!  Group health benefits plan (Dental, Vision, Paramedical, and more)  Generous staff discounts at all our properties Family and friends discount at Basecamp properties Free access to the Everwild Nordic Spa Discounts on food & beverage at Rhythm & Howl Company paid staff events. Room for advancement in our growing company Be part of western Canada's fastest-growing hospitality brand A hands-on people focused Basecamp culture Position Overview  We are seeking a Chief Hospitality Officer to be a key executive leader. They will be accountable for driving the performance, growth, and operational excellence of the hospitality division across all Basecamp Resorts and Everwild properties. This role turns strategy into action, leading high-performing teams to scale the business, maximize profitability, and deliver exceptional, on-brand guest experiences at every touchpoint. Salary: based on experience Locations: Must live or be willing to relocate to Calgary or Canmore, AB How to apply: to be considered, please provide your resume and a cover letter. Key Responsibilities Hospitality Operations & Execution Lead and oversee all hospitality operations across Basecamp Resorts and Everwild properties  Ensure consistent execution of operational standards, service delivery, and guest experience  Drive accountability for performance across all properties and leadership teams    Financial Performance & Revenue Growth Own the financial performance of the hospitality business, including revenue, expenses, and profitability  Develop and execute strategies to optimize occupancy, ADR, and overall revenue performance  Partner with Finance on budgeting, forecasting, and long-term financial planning    Guest Experience & Brand Delivery Own and continuously elevate the end-to-end guest experience  Ensure alignment between brand positioning and on-property execution  Monitor guest satisfaction and implement improvements to maintain high standards    Leadership & Organizational Effectiveness Lead, mentor, and develop senior hospitality and operations leaders  Establish clear accountability, structure, and performance expectations across teams  Build a high-performing, scalable, and guest-focused organization    Brand Consistency & Quality Assurance Ensure all properties consistently deliver on brand standards and expectations  Oversee quality assurance processes and operational audits  Maintain and evolve the distinct identity of both brands    Growth, Development & Expansion Lead operational readiness for new property openings, acquisitions, and renovations  Contribute to growth strategy, including market expansion and concept development  Ensure new developments align with operational and brand standards  Executive Leadership & Strategy Partner with the CEO and executive team on overall company strategy  Provide leadership and direction as the head of the hospitality business  Contribute to key decisions impacting growth, operations, and performance Requirements 15-20+ years of experience; Executive leadership experience in hospitality, hotels, resorts, or multi-property operations  Proven accountability for full business performance, including operations and financial results  Strong financial acumen with experience managing P&L, budgeting, and revenue optimization  Demonstrated success leading large, multi-site teams and senior leaders  Experience scaling hospitality operations within a growth-oriented organization  Strong strategic, operational, and decision-making capabilities  Post-secondary education in Hospitality Management, Business Administration, or related field, or equivalent experience How to apply: to be considered, please provide your resume and a cover letter. Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at  careers@basecampresorts.com  to discuss your needs confidentially.