Building Performance and Service Coordinator

Building Performance and Service Coordinator OVERVIEW We are seeking a proactive and detail-oriented Building Performance and Service Coordinator to support post-installation service and warranty operations. This role is responsible for coordinating warranty claims, scheduling field repairs, and ensuring customer concerns are resolved efficiently and professionally. The ideal candidate thrives in a fast-paced construction environment and is committed to delivering high-quality service and customer satisfaction. THE DAY TO DAY Work as part of a crew on precast concrete projects. Receive, review, and manage customer warranty inquiries and claims  Serve as the primary point of contact for customers regarding post-construction warranty concerns  Coordinate inspections, site visits, repairs, and corrective actions with internal teams and subcontractors  Schedule manpower and field repair activities with installation managers and service providers  Maintain clear and professional communication with customers, contractors, site supervisors, and internal departments  Open, track, update, and close warranty files while maintaining accurate documentation, photos, reports, and correspondence  Monitor the progress and completion of warranty work to ensure timely resolution and customer satisfaction  Identify recurring warranty issues and assist with root cause analysis and continuous improvement initiatives  Collaborate with project management, production, and installation teams to reduce future warranty occurrences  Prepare warranty summaries, status reports, and cost tracking for management review  Ensure warranty processes align with company policies, procedures, and contractual obligations WHAT WE ARE LOOKING FOR Must be hard-working, punctual and a dedicated team player Strong organizational and time-management skills  Excellent communication and customer service abilities  Experience in construction, precast concrete, manufacturing, or related industries preferred  Ability to read drawings and understand construction terminology is an asset  Proficiency with Microsoft Office and ERP/project management software  Strong problem-solving and conflict-resolution skills  Attention to detail and ability to manage multiple priorities HOW TO APPLY Qualified applicants can submit a resume  Stubbe's is committed to providing accommodations to those individuals with disabilities throughout the recruitment process. Upon request, we will work together to meet any of your accommodation needs. We may use artificial intelligence (AI) tools to assist in screening and assessing candidates based on job-related criteria. All AI-supported evaluations are reviewed by human decision-makers. We look forward to hearing from you! INDLP