Brand Ambassador

Reporting to the Management Team, the Brand Ambassador is responsible for creating and delivering a memorable guest experience before, during, and after their arrival at the Estate, executing the Tasting Room Mission by educating our guests about wine in a fun atmosphere.   What you will own & improve   Advanced knowledge of Reservation systems, specific understanding of phone etiquette and demeanour and an understanding of floor operations and flow. Upholding the standards of service set out by the Management Team and deliver with an attention to detail. Creating memorable experiences for our guests by providing service, interaction, and education above expectations. Expanding your knowledge of wine by delivering experiences at different levels of luxury. What you already know   Previous experience in a Food & Beverage role, ideally in a wine related upscale environment. WSET level 2 or above or equivalent certification is a big asset but not required if you have a background in the wine industry. Intermediate knowledge of food and wine, with an understanding of common culinary and wine terms and verbiage. A capacity to multi-task in a fast-paced environment whilst still maintaining a consistently high level of standards.