Bilingual Representative, Contact Centre, Client Service Centre (Remote, Toronto)

To receive a copy of this posting in French, email hr@lso.ca. Please include the “job title” - French version in the subject line.   Pour recevoir une copie de cette annonce en français, écrivez à hr@lso.ca. Veuillez indiquer “job title” - French version dans la ligne de sujet.   At Law Society of Ontario we believe in the importance of a collaborative and supportive work environment that provides high quality and professional service to the public, lawyers and paralegals, and other stakeholders.    We are always on the lookout for exceptional individuals who are ready to make a meaningful impact, innovate and grow with us.  Our offering: We value each member of our team and invest in your professional learning and development. We provide access to the resources needed to support professional growth , mental health and well-being is a priority. Our competitive compensation package includes a defined contribution pension plan, health and dental benefits plan and a robust Employee and Family Assistance Plan (EFAP). Our progressive employment policies, high levels of employee engagement and the impressive architecture and beautiful grounds of the historic Osgoode Hall, there are many reasons to work at the Law Society.   We hope you will consider joining the Law Society!    JOB PURPOSE   The Bilingual Representative, Contact Centre, is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society’s Licensee Inquiry, Reception, and Complaints Reception lines.   QUALIFICATIONS REQUIRED A college diploma (for example, Law Clerk), university degree, or equivalent. 2 years client service experience in a high volume call centre environment, ideally in a regulatory and/or professional membership environment. This position is a designated bilingual position therefore the successful candidate must have the ability to write and speak clearly and effectively in French and English. Demonstrated experience and solid understanding of superior client service, particularly related to a regulatory and/or professional services perspective. Knowledge of the Law Society, including organizational structure, services, mandate, by‑laws, rules, and regulations. Knowledge of other legal resources and agencies (Legal Aid, LawPro) and their relation to the Law Society and the Call Centre function. Superior command of French grammar with the ability to write and speak clearly and effectively in French. Clear, concise, and articulate communication skills in order to assist callers in articulating needs, and to explain detailed information / procedures in an audience appropriate format in both official languages. Proficiency in business software ‑ word processing, spreadsheets, databases, e‑mail and the Internet.