Automotive Parts Specialist

NAPA in-store team members take pride in providing excellent customer service!  Share your passion for customer service by becoming the face and voice of our store. Join a team that is friendly, resourceful, and offers excellent advice!     We offer a range of attractive benefits as of your first day and corporate discounts, as well as training throughout your career to support and guide your professional development. This position pays between $23.45 and $28.00 per hour (depending on your qualifications).  Take pride in wearing our uniform as you work in a dynamic and stimulating environment!  In this key role, you will:  Respond to inbound customer inquiries via phone and other communication channels. Recommend and verify compatible vehicle parts and accessories. Accurately process orders and confirm pricing, availability, and shipping details. Follow up on order status, backorders, returns, and issue resolution. Maintain accurate records in CRM and order management systems. Meet established call center performance and customer service metrics. To join our team, you need:    Previous call center or customer service experience preferred. Automotive parts knowledge considered an asset. Strong communication, computer, and problem-solving skills. Ability to work in a fast-paced, team-oriented environment. UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.