Assistant Manager, Ticketing Services -Market

ASSISTANT MANAGER, TICKETING SERVICES, MARKET Contract (June - November) Full-time TIFF - THE MARKET TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox.  Our mission: To transform the way people see the world, through film.  TIFF: The Market will expand TIFF’s presence as a global hub for screen-based storytelling and reinforce its role as a global entertainment industry leader. It will connect creators, buyers, and audiences, while elevating Canadian and international talent and fostering collaboration across film, series, and innovative content. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.   We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. We are currently hiring for the position of: ASSISTANT MANAGER, TICKETING SERVICES, MARKET Reporting to the Manager, Ticketing Operations, the Assistant Manager, Ticketing Services, Market supports   works with the Manager, Ticketing Operations on the planning and execution of TIFF’s Festival internal ticket requests. The person in this role will be a liaison between internal departments, ensuring that their ticketing needs are met accurately and efficiently while maintaining positive relationships. RESPONSIBILITIES: Shall include but not be limited to:  Inventory Control:  Monitor and manage all ticket "holds" for Festival events, ensuring precise inventory levels for internal stakeholders and partners. Seating Logistics:  Review seat maps and inventory prior to reserved events; provide accurate, updated seating charts to venue teams to prevent seating conflicts. Data Reporting:  Generate and analyze complex ticketing reports and customer lists to support data-driven decision-making across the organization. Staff Supervision:  Directly supervise the Internal Ticketing team, ensuring all staff adhere to organizational policies and deliver high-standard service. Process Development:  Design and implement streamlined workflows for internal ticket requests and seating allocations to improve departmental efficiency. Administrative Support:  Provide high-level tactical support to the Manager of Ticketing Operations, assisting with long-term planning and troubleshooting. Cross-Departmental Liaison:  Act as the primary point of contact for internal departments to resolve ticketing requirements and logistical challenges. Issue Resolution:  Proactively communicate and resolve event-related ticketing issues, ensuring minimal disruption to the guest experience. Other duties as assigned JOB GRADE & SALARY: Job Grade 2 $50,000 -  $70,380 (Prorated) Our salary ranges reflect the range of skills and experience required for the role. Typically, candidates new to the role are positioned up to the midpoint of the range, with progression through the range based on performance and development over time. The top of the salary band is for employees who consistently demonstrate high performance in their role.   START DATE: June 15, 2026 MINIMUM REQUIREMENTS: Experience & Knowledge 3–5+ years of experience  in ticketing operations, event management, or customer-transactional database management. Proven experience managing ticketing for multiple event types , including year-round programming, third-party/rental events, and high-volume festivals. Experience with Ticketmaster products  (e.g., Archtics/Host) is strongly preferred. Experience overseeing or lead-supporting  a customer-facing online e-commerce platform. Experience supervising or leading a team , with a focus on training and policy enforcement. Familiarity with CRM systems, reporting tools, and other event management software. Technical & Operational Skills Proficient in intermediate-level spreadsheet tools  (e.g., pivot tables, VLOOKUPs, data visualization) for inventory and sales reporting. Advanced experience managing ticket inventory , including seat-mapping, manifest builds, and complex online sales structures. Ability to interpret sales and operational reports to inform decision-making and optimize inventory performance. Skilled in understanding, implementing, and  enforcing strict policies  with internal stakeholders. Project Management & Organizational Skills Strong project management skills with a track record of planning and executing complex, multi-venue events. Ability to manage multiple priorities and projects simultaneously while meeting strict deadlines. Self-starter with excellent problem-solving skills  and the ability to work independently in a fast-paced environment. Demonstrates a high level of accuracy, efficiency, and meticulous attention to detail. Communication & Leadership Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams, external partners, and vendors. Proven ability in de-escalation and conflict resolution , specifically when managing high-stakes expectations from internal stakeholders or VIPs. Ability to foster a positive, innovative, and collaborative work environment. Demonstrates mature judgment, professionalism, and  diplomacy under extreme pressure . WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Flexible work schedule, including frequent evenings and weekends Schedules may change or extend on short notice based on event needs; candidates must be prepared to stay beyond scheduled end times to ensure operational success. Mandatory availability: Full, uninterrupted availability is required during peak periods, specifically August and September, for Festival operations. Regular in-office presence required. Additional duties as assigned. VACANCY:  This job posting is for an existing vacancy HOW TO SUBMIT & APPLICATION DEADLINE: All applications must be submitted online through  TIFF’s Career Centre . Please upload your cover letter and resumé as  one  PDF, before the deadline of  Friday May 29th, 2026.  CLOSING: We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract. TIFF may use artificial intelligence to screen, assess or select applicants for this position. Please send any questions via email only to   careers@tiff.net . TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at  careers@tiff.net . We strive to provide reasonable accommodations whenever requested.