2026 Program Facilitator, Archives and Heritage

Job Title: Program Facilitator, Archives and Heritage Contract Period: August 21st - September 7 th , 2026

Pay Rate: $17.60 / hr

All Applicants Please Provide 3-References at Interview

ABOUT US Looking for a summer job that’s fun, by the waterfront and gets you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!

The CNE, often affectionately referred to as The Ex, is Canada’s largest community event and one of the top ten agricultural fairs in North America. With something for everyone, our event offers a wide variety of attractions and interactive entertainment experiences including: concerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food and wacky treats!

The CNE fair is a cherished tradition, attracting approximately 1.5 million visitors annually over the course of its 18-day run. Be a part of this summer tradition and help us inspire Canadians and create memories.

The CNE History of Sports Exhibit celebrates the Canadian National Exhibition’s long-standing connection to professional and amateur sport, highlighting historic moments, legendary athletes, community competitions, and the CNE’s role as a gathering place for athletic achievement and civic pride. Located within the exhibit, the CNE Shop offers guests a curated selection of heritage-inspired merchandise including apparel, prints, souvenirs, and archival reproductions that help support the ongoing work of the CNE Archives. Successful candidates can expect a dynamic, guest-facing role that combines retail sales, cash handling, customer service, and museum-style facilitation. Staff will welcome visitors, share stories about the exhibit, assist with merchandise purchases, protect artifacts and displays, and help create an engaging, memorable experience for thousands of guests throughout the 18 days of the fair.

MAJOR ACTIVITIES

Deliver exceptional customer service to all guests in a professional and welcoming manner

Handle cash transactions accurately, including sales, balancing floats, and basic point-of-sale procedures

Support retail operations including merchandise sales, stocking, display upkeep, and guest inquiries

Provide information to guests about the CNE, Archives programming, and installed exhibits in an enthusiastic and informative manner

Facilitate guest engagement within a museum-style exhibit environment, encouraging interaction while maintaining a respectful atmosphere

Monitor exhibit spaces to ensure artifacts and displays are protected from direct public contact

Ensure exhibit and retail areas remain clean, organized, and presentable at all times

Identify, respond to, and de-escalate situations requiring attention, escalating concerns to supervisors when appropriate

Answer guest questions regarding attractions, facilities, services, and programming across the grounds

Advanced customer service

Problem solving skills

Provide information to guests about the CNE and the installed exhibit in an enthusiastic and informative manner

Actively look for ways to engage guests

Ensure the exhibit area is properly maintained and presentable at all times

Identify and deescalate situations requiring attention to appropriate personnel

Answer basic questions from guests regarding programming, attractions, facilities and services

Protect the artifacts from direct contact with the public

Special Conditions :

Ability to stand for extended periods of time

Must be comfortable working in crowds and busy public environments

Ability to lift light merchandise or materials as needed

Please provide a cover letter with your application

Required Qualifications :

Available to work all 18 days of the fair, including evenings, weekends, and Labour Day Monday

Previous customer service experience required

Previous cash handling and/or retail sales experience required

Comfortable working in a museum, gallery, or exhibit-style environment

Interest in CNE history, heritage, or museums strongly encouraged

Strong communication and public engagement skills

Able to attend mandatory Orientation and Job Specific Training Sessions

Demonstrated problem-solving ability and sound judgment

Mature, reliable, and responsible

Friendly, outgoing, and professional disposition

Excellent communication and interpersonal skills

Strong public speaking confidence

Comfortable initiating conversations and engaging guests

Detail-oriented and trustworthy with cash handling responsibilities

Able to work independently with minimal supervision

Strong problem-solving skills and good judgment

Comfortable in fast-paced, high-volume environments

INVITATION TO APPLY

Interested candidates should submit a resume and cover letter (optional) outlining related experience and qualifications to the attention of the CNE, Human Resources Department . At the CNE we are committed to fostering a diverse, inclusive and accessible work environment where all employees feel valued, respected and supported. The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange an interview, please advise us if you require accommodation. Please note only candidates invited for an interview will be contacted.