2026 Call Centre Representative

Job Title: Call Centre Representative Contract Period: Mid July - September 7 th , 2026 Pay Rate: $17.60 / hr

ABOUT US Looking for a summer job that’s fun, by the waterfront and gets you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)! The CNE, often affectionately referred to as The Ex, is Canada’s largest community event and one of the top ten agricultural fairs in North America, attracting approximately 1.6 million visitors annually over the course of its 18-day run. With something for everyone, the CNE offers a wide range of attractions and interactive entertainment experiences including: concerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food and wacky treats! Join the team and be part of this summer tradition, helping us inspire Canadians and create memories!

Provide excellent customer service

Respond to guest online ticketing inquiries via phone, email

Troubleshoot and resolve guest online ticketing issues

Update database and maintain paper records as appropriate

Perform daily office administrative duties and other duties as required

Must have the ability to work independently and in a team environment

Attention to detail

Ability to work under pressure

Ability to communicate effectively in writing and orally

Good organizational skills

Excellent telephone manner

Proven customer service, troubleshooting and conflict resolution skills

Comfortable working with a variety of computer applications, including Microsoft Access, Excel, Outlook and Word

Diplomacy and ability to represent the CNE to corporate clients, guests and partners

Available to work the full 18 days of the fair (August 21 - Sept. 7, 2026)

Available to work flexible hours, evenings and weekends, during the period leading up to the CNE

Available to attend Mandatory Orientation Session and Job Specific Training

You have a strong customer service background, the desire to help people, and possess excellent communication skills. You thrive under pressure and are not afraid to deal with conflict

Previous call centre and ticketing experience with large-scale events preferred

Ability to remain seated or in a stationary position for extended periods of time

May be required to dress in appropriate uniform

Customer Service Skills

Problem Solving Skills

Teamwork

Self-motivation Skills

Adaptability

Communication Skills

INVITATION TO APPLY

Interested candidates should submit a resume and cover letter (optional) outlining related experience and qualifications to the attention of the CNE, Human Resources Department . At the CNE we are committed to fostering a diverse, inclusive and accessible work environment where all employees feel valued, respected and supported. The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange an interview, please advise us if you require accommodation. Please note only candidates invited for an interview will be contacted.